Delays at Australia Post due to Covid-19: Our team are doing everything we can to get your products to you quickly. However, Australia Post is currently experiencing delays with delivery. Please bear with us, and we will update you as soon as we know.
We endeavour to pack and ship all orders within 2 business days, meaning Monday through to Friday (excluding public holidays). There may be 1-2 delays over public holidays, extreme weather conditions, etc. If you would like an update on your order please contact us at firstname.lastname@example.org.
Please allow an additional 1 to 3 business days for delivery of any orders to Western Australia or outside of a metropolitan area.
We offer FREE shipping for all our products anywhere in Australia.
Sniffspace offers a reliable delivery service to all metro and regional locations within Australia (where Australia Post delivers). We offer free shipping for all products anywhere in Australia. Deliveries will take between 4-7 business days to arrive, depending on your destination.
We currently only deliver to all states and territories within Australia. We do not have delivery options on the website internationally at this stage. Please contact us for updated information if you reside outside of Australia at email@example.com
Please note that delivery times are exclusive of weekends and public holidays and there will be no deliveries at these times. There may be slight delays to your delivery during Christmas, Easter, major public holidays or busy sale periods.
How will my order be shipped?
We use Australia Post to deliver your order. Your order will be delivered on weekdays only, Monday-Friday and usually, during business hours, 8 am-6 pm. Once your order has left our warehouse, you will be sent an email and will be able to track its journey.
Do I need to be home to receive my delivery?
Australia Post states that “All orders will be defaulted to "Authority to Leave" - no signature is required.” This is for the safety of our couriers and customers. This only applies if it is safe to do so. This may not be applicable to apartments. If you have any questions, please contact us at firstname.lastname@example.org.
If you are not home at the time of delivery, and it is unsafe or not secure to leave your package Australia Post will leave a note or a calling card. This will contain details of the closest post office or location your package has been delivered to and you will be able to collect it from there. There will also be contact details should you have any questions regarding the shipment. If returned, we will contact you and either arrange a re-delivery (at an additional cost), or will organise a refund of the order value less any incurred delivery costs.
How long will it take for my order to arrive?
Sniffspace orders will take from 4-7 business days to arrive – this is dependent on the delivery address. Metro orders will generally be delivered within 5 business days and all other areas may take longer depending on the location. If you are based in an outer regional area, the delivery may have been passed on to your local postie to be delivered to you. Delivery times are also dependent on Public Holidays and Sale periods as there may be a large influx of deliveries at this time, as a result, orders may take longer to be delivered.
What happens if my order does not arrive?
Please email our team at email@example.com.